General Terms and Conditions
Chata pod Tatrami
General Terms and Conditions (hereinafter referred to as the “GTC”) for the provision of short-term accommodation rental services of Chata pod Tatrami.
1. Definition of Terms and Contracting Parties
1.1
Chata pod Tatrami represents an accommodation facility providing short-term chalet rental services for the Client.
Contact details of the accommodation facility:
Website:
chatapodtatrami.sk
E-mail:
info@chatapodtatrami.sk
Phone:
+421 914 444 441
Business address:
Chata pod Tatrami
Dolná Lehota 469
976 78 Dolná Lehota
Slovak Republic
1.2
The operator of the accommodation facility is:
artelier s.r.o.
Černyševského 10
851 01 Bratislava
Slovak Republic
Company ID: 52241840
Tax ID: 2120956387
VAT ID: SK2120956387
(hereinafter referred to as the “Operator”)
1.3
The Client means a natural person or legal entity (hereinafter referred to as the “Client”) who makes a reservation and fulfills the reservation conditions with the Operator.
2. General Provisions
2.1
The subject of the rental is the accommodation facility Chata pod Tatrami located at:
Dolná Lehota 469
976 78 Dolná Lehota
Slovak Republic
2.2
The Operator leases the subject of the rental to the Client for the purpose of temporary accommodation during the reservation period.
2.3
Only the reported number of persons may be accommodated. Any changes in the number of persons must be announced in advance.
2.4
The Client is responsible for damage to the property caused by the Client or persons jointly using the accommodation with the Client.
All damages caused intentionally or through negligence must be reimbursed by the Client in full.
2.5
The Client is obliged to immediately report defects or deficiencies occurring in the accommodation premises or on the adjacent property.
2.6
In the event of reported damage, 100% of the damage cost will be charged. In the case of intentional concealment of damage, up to 200% of the damage cost may be charged.
2.7
The Client undertakes to reimburse all costs incurred due to damage to the property caused by the Client or persons using the accommodation together with the Client.
2.8
The Operator shall not be liable for injuries, harm to health, or other unforeseen circumstances arising during the stay unless caused directly by the Operator.
2.9
Pets are allowed only upon prior agreement with the Operator.
2.10
Smoking is prohibited in all indoor areas of the chalet.
Smoking is permitted only in designated outdoor areas.
2.11
Quiet hours are from 22:00 to 08:00.
2.12
By confirming the reservation and paying for the stay, the Client confirms that they have familiarized themselves with these GTC, cancellation conditions, and accommodation rules and fully agree with them.
2.13
These GTC are published on the website:
chatapodtatrami.sk
The Operator reserves the right to unilaterally amend these GTC.
3. Time Limitation
3.1
The contractual relationship between the Operator and the Client is established by the Operator’s confirmation of the reservation and the Client’s payment of the full stay price.
The contractual relationship ends upon expiration of the agreed stay period.
4. Reservation
4.1
The Client may reserve a stay through:
the website
chatapodtatrami.sk
reservation portals MegaUbytovanie.sk and Hauzi.sk
e-mail communication
by phone
4.2
The reservation becomes binding only after payment and crediting of the full stay price to the Operator’s account.
4.3
The Operator undertakes to hand over the accommodation to the Client no earlier than 15:00 on the day of arrival.
4.4
The Client undertakes to hand over the accommodation no later than 10:00 on the day of departure.
5. Stay Price
5.1
The final price of the stay is based on the current price list published on the Operator’s website or on an individually confirmed price offer.
6. Payment Terms
6.1
The Client is obliged to pay the full stay price within the deadline specified during the reservation process.
6.2
The reservation becomes binding for both parties only after receipt of the full payment in the Operator’s account.
6.3
All prices are final, including VAT and local fees, unless stated otherwise.
7. Rights and Obligations of the Client and the Operator
7.1
The Client is obliged to pay the stay price.
7.2
The Client is obliged to maintain cleanliness and order.
7.3
The Client has the right to use the rented premises and equipment designated for guests.
7.4
The Operator shall not be liable for theft of a motor vehicle or items left inside the vehicle.
7.5
The Client’s insurance is not included in the stay price.
7.6
The Client agrees to prove their identity upon arrival by presenting a valid identity document.
7.7
If the Client requests issuance of an invoice to a legal entity or entrepreneur, the Client is obliged to provide correct invoicing details during the reservation.
7.8
The Client is obliged to secure the property against theft or damage during their absence.
7.9
The Client must not interfere with the electrical installation or technical equipment of the property.
7.10
After the end of the stay, the Client is obliged to return the property in a condition appropriate to normal use.
7.11
The Operator is obliged to hand over the property in a condition suitable for proper use.
7.12
The Operator is entitled to enter the property in the event of imminent damage or an emergency situation.
7.13
The Operator reserves the right to immediately terminate the stay in the event of a gross violation of these GTC, disturbance of quiet hours, damage to property, or inappropriate behavior.
8. Cancellation Conditions
8.1
In the event of cancellation of the reservation by the Client, the Operator is entitled to a cancellation fee in the amount of:
30 days or more before arrival:
20% of the stay price (80% refund of the paid amount)
15 to 29 days before arrival:
50% of the stay price
less than 15 days before arrival:
100% of the stay price
8.2
The Operator reserves the right to cancel the reservation in the event of unforeseen circumstances preventing the provision of accommodation.
In such a case, the Client shall be refunded the full amount paid or offered an alternative date.
8.3
A change of the stay date requested by the Client may be considered a cancellation of the original reservation and creation of a new reservation.
9. Personal Data Protection
9.1
Details regarding the processing of personal data are provided in the Personal Data Protection (GDPR) document published on the Operator’s website.
10. Complaints Procedure
10.1
If the scope or quality of the provided services does not correspond to the agreed conditions, the Client has the right to file a complaint.
10.2
The complaints procedure shall be governed by the laws of the Slovak Republic.
11. Final Provisions
11.1
These GTC and legal relationships arising on their basis shall be governed by the laws of the Slovak Republic.
11.2
If any provision of these GTC becomes invalid or unenforceable, the remaining provisions shall remain in force.
11.3
The Operator ensures the protection of personal data in accordance with GDPR and applicable legal regulations.
11.4
The court of the Slovak Republic shall have jurisdiction over disputes arising from these GTC.
11.5
These GTC are published on the website:
chatapodtatrami.sk
11.6
These GTC become valid and effective on 15.05.2026.