GENERAL TERMS AND CONDITIONS (GTC)

GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF ACCOMMODATION AND RELATED SERVICES

(Valid and effective as of May 15, 2026)

Article I. Definitions and Contracting Parties

1.1 The Operator

Business Name: artelier s.r.o.

Registered Office: Černyševského 26, 851 01 Bratislava, Slovak Republic

ID No. (IČO): 52 241 840

Tax ID (DIČ): 2120956387

VAT ID (IČ DPH): SK2120956387

(Registered in the Commercial Register)

Contact Details: Web: www.chatapodtatrami.sk, E-mail: info@chatapodtatrami.sk, Tel.: +421 914 444 441

Premises Address (Property): Dolná Lehota 469, 976 78 Dolná Lehota, Slovak Republic

1.2 The Client

A natural or legal person who enters into an accommodation services agreement with the Operator (by submitting a binding reservation) and in whose name the accommodation is provided.

1.3 Accommodation Facility (The Property)

The recreational property – Chata pod Tatrami, including the adjacent land, outdoor components, and equipment located at the premises address.

Article II. Formation of the Contractual Relationship and Reservation Conditions

2.1 The contractual relationship between the Client and the Operator is established on the basis of a binding order (reservation) made through the website chatapodtatrami.sk, or via intermediary portals (MegaUbytovanie.sk, Hauzi.sk, Booking.com, and others), and its subsequent written (e-mail) confirmation by the Operator, along with the payment of the deposit/accommodation price.

2.2 By submitting a reservation, the Client confirms that they have fully familiarized themselves with these GTC and the Accommodation Rules, understand them, and express their unconditional agreement with them.

Article III. Payment Conditions and Prices

3.1 Prices for accommodation and related services are determined by the Operator’s current price list or by an individual price offer.

3.2 The Client is obliged to pay the accommodation price within the deadlines set by the Operator. A condition for check-in is the one hundred percent (100%) payment of the agreed amount before the start of the stay. Payment is made via bank transfer or through the payment system.

3.3 Refundable Security Deposit (Security Deposit): The Client is obliged to pay a financial deposit determined by the Operator prior to check-in (standardly via bank transfer). This deposit serves as a guarantee to cover any potential damages caused by the Client or persons accommodated with them to the Operator's property, or to pay contractual penalties. If no damage or violation of conditions occurs, the deposit will be refunded to the Client in full via bank transfer within 48 hours of the end of the stay.

Article IV. Capacity Limits and Penalties for Overcrowding

4.1 The maximum accommodation capacity of the Property is strictly limited to 13 persons older than 2 years of age, of which the maximum number of adults is 11.

4.2 The Client is obliged to truthfully report the exact number of all accommodated persons during registration. The stay of persons who are not properly registered is strictly prohibited in the building and on its premises.

4.3 If it is discovered that a higher number of persons is present in the property than the limit specified in clause 4.1, or a higher number than was properly reported and paid for, it constitutes a material breach of these GTC and the contract.

4.4 In the event of a violation of capacity limits, the Operator is entitled to:

a) Request the Client to take immediate corrective action and reduce the number of persons to the permitted limit.

b) Charge the Client a contractual penalty of €200 for each unregistered or over-limit person for each commenced day of such unauthorized stay.

c) Immediately withdraw from the contract and immediately evict the Client and all persons from the Property without any compensation. In such a case, the Client is not entitled to a refund of any part of the paid accommodation price or security deposit, while the Operator's right to claim damages remains unaffected.

Article V. CCTV Camera Monitoring System

5.1 The exterior of the Property (the surroundings of the cabin, parking lot, access roads, and outdoor common areas) is continuously monitored by a security camera system with audio and video recording for the purpose of protecting the Operator’s property, safety, and crime prevention.

5.2 By submitting the order and concluding the contractual relationship, the Client acknowledges and grants explicit and unconditional consent to this monitoring, as well as to the processing of personal data (audio-visual recordings) of themselves and the persons accommodated with them (including minor children for whom they are responsible).

5.3 The Client agrees that the camera recordings may be fully used by the Operator as evidence in the event of investigating damage claims, destruction of property, violation of night quiet hours, exceeding the capacity of the property, as well as during investigations by law enforcement authorities or the police.

Article VI. Cancellation Conditions and Early Termination of Stay

6.1 In the event that the Client cancels a confirmed reservation, the Operator is entitled to a cancellation fee depending on the remaining time until the scheduled arrival day:

30 or more days before arrival: Cancellation fee of 20% of the total price of the stay.

15 to 29 days before arrival: Cancellation fee of 50% of the total price of the stay.

Less than 15 days before arrival: Cancellation fee of 100% of the total price of the stay (the entire amount is forfeited in favor of the Operator).

6.2 If the Client voluntarily shortens or prematurely terminates their stay while it is already underway, they are not entitled to any financial refund or compensation from the Operator for the unused time.

Article VII. Liability for Damage and Insurance

7.1 The Client is fully liable for any damage to the building, interior, exterior, technological equipment, and land caused by themselves or by any of the persons staying in the property under their contract.

7.2 The Client is obliged to immediately report any damage, defect, or incident to the Operator. The Client is obliged to compensate the Operator in full (100% of the cost of restoring to original condition or the purchase price of a new item) for all damages caused intentionally or through negligence. This will be covered primarily from the security deposit, and if the deposit is insufficient, by an additional payment via bank transfer based on a damage report and invoice.

7.3 The Operator is not liable for injuries, damage to health, or the death of the Client and accommodated persons, nor for the loss, theft, or damage of their personal belongings and cars brought to the property, unless these damages were demonstrably and directly caused by a gross breach of the Operator's duties. The Client is strongly advised to take out individual commercial insurance (e.g., liability insurance, travel insurance) before the stay.

Article VIII. Final Provisions

8.1 Legal relationships not regulated by these GTC are governed by the relevant provisions of the Civil Code and other generally binding legal regulations of the Slovak Republic.

8.2 The Operator reserves the right to unilaterally amend these GTC, whereby the GTC valid on the day the reservation was made are binding for the Client.