Accommodation Rules – Chata pod Tatrami
I. Accommodation Reservation
You may make a accommodation reservation through:
1. The website:
chatapodtatrami.sk
via the reservation form
2. megaubytovanie.sk:
(URL to be added later)
via the reservation form
3. hauzi.sk:
(URL to be added later)
via the reservation form
We will contact you regarding the status of your reservation by phone or e-mail.
II. Arrival and Stay Execution
The Operator may accommodate only a client who properly checks in. For this purpose, the client shall present a valid identity document to the authorized employee of the accommodation facility in accordance with Act No. 135/82 Coll. on the Reporting and Registration of Citizens’ Residence, as amended, and in accordance with Act No. 428/2008 Coll. on Personal Data Protection, as amended.
The Operator is not authorized to provide any information about accommodated clients to third parties (except members of the police force upon proper identification and demonstration of legitimate grounds for requesting such information).
Check-in is possible from 15:00 to 20:00.
Upon arrival, a refundable security deposit for potential damages may be required in the amount specified in the valid price list. This amount will be refunded in full upon departure provided no damage to the property has occurred.
The Operator has the right to charge the client a “late arrival” fee after 20:00 in the amount of EUR 20.
If the client does not arrive for accommodation by 22:00, the Operator has the right not to provide accommodation.
In the case of an ordered paid service “early arrival” or if agreed in advance within a group booking, the client may be accommodated earlier.
A client requesting accommodation before 10:00 is obliged to pay the accommodation price for the entire previous night.
Check-out is possible from 09:30 to 10:00.
If the accommodated client fails to do so, the accommodation provider shall charge the client for the paid service “late departure” in the amount of EUR 20 per apartment.
For late departure after 11:59, the accommodation provider may charge the client the full price for the following day for the apartment according to the applicable period.
III. Payment Terms
Payment of the full stay price shall be considered confirmation of a binding reservation for accommodation and other services.
The client is obliged to pay the full stay price within the period specified during reservation. The reservation becomes binding only after the full payment has been credited to the Operator’s account.
If the payment is not credited to the Operator’s account within the specified period, the Operator is entitled to cancel the reservation.
Payment may be made by:
1. Bank transfer to the Operator’s account
(please state the name and surname of the person making the reservation in the payment note)
Billing details:
artelier s.r.o.
Černyševského 10
851 01 Bratislava
Slovak Republic
Company ID: 52241840
Tax ID: 2120956387
VAT ID: SK2120956387
IV. Cancellation Conditions
The client has the right to cancel the reservation in writing by e-mail to:
info@chatapodtatrami.sk
In the event of reservation cancellation, the client is entitled to a refund according to the following conditions:
- 30 days or more before arrival: 80% refund of the paid amount
- 15 to 29 days before arrival: 50% refund of the paid amount
- less than 15 days before arrival: no entitlement to a refund
The day of cancellation shall be considered the day on which written notice is delivered to the Operator.
If the client fails to arrive for the stay or terminates the stay early, the client shall not be entitled to financial compensation or refund for the unused portion of the stay.
V. General Conditions
Smoking: Smoking is not permitted. Smoking is allowed only in designated areas throughout the property.
Smoking is strictly prohibited in rooms and on balconies. Violation of this prohibition is subject to a fine of EUR 250.
Within the accommodation facility, the client is allowed to use personal electrical appliances intended for personal hygiene (electric shavers).
Pets: Pets are prohibited.
The client is obliged to dispose of waste exclusively in designated containers.
For safety reasons, children under 18 years of age should not be left unattended in rooms or common areas without adult supervision.
If this regulation is ignored and children under 18 years of age are left in the room unattended, any resulting damages shall be fully covered by the person responsible for the child.
When temporarily leaving the rooms for swimming, social activities, etc., the client is obliged to switch off lights, turn off the TV, close water taps, and lock the room doors.
If the client fails to lock the door to the rented room and this results in damage to the Operator’s property, the client whose negligent conduct caused such damage shall reimburse the resulting damage in full.
When leaving the rooms and common room, we ask that you close the balcony doors.
Clients are not permitted to bring sports equipment and items (skis, ski boots, skates, sledges, bicycles, roller skates, etc.) into the rooms. Storage of such items is designated elsewhere, namely in the ski storage room.
The client is responsible for damages caused to the accommodation facility’s property.
The client is obliged to report any defects immediately to the Operator.
In the client’s own interest, upon arrival in the room, the client should inspect the room condition and functionality of the equipment and immediately report any defects to the Operator.
If defects and deficiencies are not reported immediately to the Operator, the client shall be considered responsible for them as if they had caused them personally.
The fee for the loss of room keys/cards is EUR 30.
If the client requests an extension of the stay during the stay, the Operator may offer a different room from the one originally assigned.
In exceptional cases, the Operator may offer the client accommodation different from the agreed accommodation, provided it does not substantially differ from the confirmed reservation.
The client agrees that employees of the accommodation facility and individual technicians accompanied by accommodation facility staff have the right to enter the room during the entire rental period for the purpose of performing their official duties.
The Operator shall not be liable for items brought by the client into the accommodation facility or for damage to deposited items.
The Operator shall not be liable for accidents or conflicts between guests but shall, within the scope of legal possibilities, take necessary measures to ensure order and peace in the accommodation and relaxation areas.
The client may not receive visitors or invite non-accommodated persons into the accommodation facility, rooms, or the entire premises.
In the event of overnight accommodation of an unregistered and non-accommodated person in the facility, the Operator has the right to call the police and demand compensation from the person in the amount corresponding to one night’s stay, after which the person must leave the accommodation.
The client who allowed or caused this situation shall be obliged to leave the facility by 10:00 without entitlement to a refund of the accommodation price.
In rooms and common areas of the accommodation facility, the client must not move equipment, carry out repairs, or interfere with the property of the accommodation facility in any way.
Damages caused by failure to comply with this regulation shall be paid by the client whose conduct caused such damages.
Quiet hours are from 22:00 to 08:00 and must be observed by guests.
The client must not engage in loud entertainment, singing, or listening to radio or television programs at high volume in rooms or corridors between 22:00 and 08:00.
Violation of this regulation shall result in a sanction of EUR 250 for disturbance of quiet hours.
If the client shortens the agreed stay in the facility, the Operator has the right to charge the client the full agreed price for the entire agreed stay period.
The Operator is not responsible for forgotten or lost items of the client within the accommodation premises.
If the Operator provides the client with a parking space for the client’s motor vehicle, the Operator shall not be liable for loss or any damage to the client’s motor vehicle or items located inside the vehicle.
VI. Personal Data Protection
In accordance with the provisions of Act No. 122/2013 Coll. on Personal Data Protection, as amended, the client declares that they have been informed about the rights and obligations related to the collection and processing of personal data by the Operator under this Act.
The client grants the Operator consent to collect, process, and store the client’s personal data stated in the chalet room reservation request or order for the purpose of securing and providing the ordered services by the Operator and for fulfilling obligations imposed on the Operator by law, for the necessary period of time.
Contact Details
Chata pod Tatrami
Tel.: +421 914 444 441
E-mail: info@chatapodtatrami.sk
Business address:
Chata pod Tatrami
Dolná Lehota 469
976 78 Dolná Lehota
Slovak Republic